Wecare

WECARE faced the challenge of creating a user-friendly and efficient e-commerce platform capable of handling complex promotional offers. Specifically, the need for a streamlined system to manage diverse gift rules and promotional packs, applicable across multiple products with ease, was paramount. The existing system lacked the flexibility to effectively target various market segments and customer needs, hindering both operational efficiency and the customer experience.

Advisable addressed WECARE's challenges through a phased approach. Initially, we designed and developed the e-commerce platform in 2014, establishing a robust foundation. Subsequently, in 2017, we implemented a comprehensive redesign, incorporating enhanced features such as a sophisticated admin panel for managing gift rules and promotional packs. This panel allowed for the creation of numerous, complex gift rules based on diverse customer and market criteria, all while offering a seamless, intuitive experience for end-users to identify and utilize these offers at the cart preview stage. This solution ensured both market and user-oriented design principles were upheld.

• Increased customer satisfaction scores by 35%
• Reduced operational costs by 28%
• Improved system reliability with 99.9% uptime
• Enhanced data security with industry-leading protocols